Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.9/5 3,467 reviews

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Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

Non contractual photo

  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,467 reviews

TripAdvisor Rating  4.0/5  3,269 reviews

Over priced for what you get!

TripAdvisor rating 1.0/5

My-Bella-Puka TripAdvisor review

The Hotel experience was diabolical. From the moment we arrived our room wasn’t ready, no explanation just told we had to wait, was given a drink voucher but the bar was closed! 2 hours later we were shown to our tired old room. Chipped sink, no towels, old bath/shower, no plunger coffee, safe broken, furniture old, We changed for dinner and ate at the Atlas in house restaurant- it was terrible! Really bad food, bland, over cooked, slop! I can’t believe that the meals were put together by a qualified chef?? (This was the buffet) the next day we had no towels so couldn’t have a shower for hours, eventually we gave up and went out.. finally we got bath towels around 8pm. On check out the girl at the desk had no customer service skills whatsoever. The one saving grace was one front of house gentleman that managed to be kind and keep guests calm as he kept his cool with all the chaos going on. He needs a promotion! Goodness knows where the manager was hiding? Communication with guests would have been good. Shame on Novotel.

Great location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We stayed two nights, with our children. We were visiting for a holiday.

Lovely stay

Customer review rating 4.0/5

Anon Families - Confirmed reviews ALL

This would have been a ten out of ten review as we love this hotel! However a fee small things impacted us. There were no spoons left at breakfast and when I asked for one for my child’s cereal I was simply told they were all gone and the lady then walked away!. As a result my kid didn’t eat breakfast. The fan in the bathroom did not work, so it got very steamy! The heated pools which normally are lovely were very cold this time. Even the 41 degrees pool was cold to sit in. Apart from all of the above we do love this hotel. And there are some exceptional staff here who make us want to come back.

Good location and voew

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Pretty good. The room had a very musty smell probably coming from bathroom. Toilet seat broken and SO loud if it got dropped. Ears left ringing.

Great location

Customer review rating 3.0/5

David H. Couples - Confirmed reviews ALL

Great location to the beach and restaurants and hotel was just ok. We wanted to stay an extra night and were advise the rates for another nights stay was 25% more than the first night, so we declined and moved to the Rydges

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Other web-users rate our hotel

  • 1,543 reviews 9.2/10 Location
  • 2,683 reviews 4.9/10 Room
  • 1,989 reviews 7.2/10 Service
  • 54 reviews 3.7/10 WiFi
  • 1,080 reviews 2.8/10 Cleanliness
  • 994 reviews 5.7/10 Comfort
  • 745 reviews 4.4/10 Amenities
  • 689 reviews 3.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.